My name is Johan Clavijo, a passionate Tech Support Specialist / IT Specialist with a strong background in customer and technical support. I hold a Google IT Support Professional Certificate (2022) and a High School Diploma (2019), which laid the foundation for my career in IT and client-focused roles. I bring solid skills in Microsoft 365 administration, Windows OS expertise, hardware/software troubleshooting, SQL basics, PBX systems, VPN management, and ticketing/CRM platforms, along with excellent communication across voice, email, and chat. My professional experience includes roles such as Ambassador at Airbnb, where I supported guests and hosts with conflict resolution and platform navigation; IT Support Technician at Max Conecta, providing remote IT solutions for law firms, handling user accounts, VPNs, PBX, and Microsoft 365; and Technical Support at RCW, troubleshooting POS systems and router networks for Visa-related projects. I also developed customer service expertise through Teleperformance and Concentrix, assisting clients with billing, technical, and account issues. My highest achievement has been successfully transitioning from customer service into IT-focused roles, where I have consistently streamlined workflows, solved complex technical problems, and delivered efficient, high-quality solutions to clients worldwide.