A customer service professional with nearly seven years of experience handling international accounts across phone, email, and chat support. With a certificate in Bachelor of Industrial Technology, I’ve developed a strong foundation in communication, problem-solving, and administrative tasks. I’ve worked with companies such as Balboa Digitals as a Lead Generation Specialist, Chegg providing student support, Manulife Inc. Canada assisting with retirement fund processes, and Sprint, where I handled upselling and customer retention. My most notable achievement is serving as an Agent Support in my most recent role, assisting frontline customer service representatives and managing administrative responsibilities. I am now eager to transition into a Virtual Assistant role, bringing my adaptability, attention to detail, and client-focused mindset to support businesses remotely.