Hi there! I’m a Virtual Assistant with over 7 years of experience in customer service, team leadership, and training, and I genuinely love helping people and teams succeed. I’ve worked across telecom, insurance, and education sectors, so I know how to adapt quickly and keep things running smoothly, no matter the industry.

In my most recent role at IntouchCX, I led a team of Student Advocates, ran new hire trainings, and guided new employees through onboarding to make sure they felt confident and supported from day one. I also handled endorsements, helped with ongoing team development, and reviewed 20+ customer interactions daily to ensure top-quality service.

Whether it’s resolving a tricky billing issue, organizing documentation, or collaborating with leadership to close a case, I approach every task with care, clarity, and a focus on results. If you’re looking for someone reliable, organized, and easy to work with, I’d love to be that extra set of hands you can count on.